Effective Date: 04/28/2025

Thank you for shopping at Zain Surgicals.
We value your satisfaction and strive to provide you with high-quality surgical products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible for a return, the item must be unused, unopened, and in the original packaging.

  • Products that have been used, damaged, or are missing parts for reasons not due to our error cannot be returned.

2. Non-Returnable Items

Certain types of goods are non-returnable for hygiene and safety reasons, including:

  • Surgical instruments that have been opened or used

  • Personal care items

  • Customized or special-order products

  • Clearance or final sale items

3. Return Process

To initiate a return:

  1. Contact us at [your email address] or fill out the Contact Form on our website within the return period.

  2. Provide your Order Number and reason for the return.

  3. Our team will guide you through the return process and provide instructions.

Please Note:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received a wrong or defective item).

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Shipping fees (if any) are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.
If you need to exchange it for the same item, please contact us at [your email address].

6. Contact Us

If you have any questions about our Return Policy, please contact us: